13bdt Privacy Policy — How We Collect, Use, and Protect Your Personal Data
Your privacy matters to us. This Privacy Policy sets out in clear, transparent terms what personal data 13bdt collects from players in Bangladesh, why we collect it, how we store and protect it, and what rights you have over your information. We are committed to handling your data responsibly and in accordance with internationally recognised privacy principles.
Privacy at a Glance
Key commitments 13bdt makes to every player regarding personal data. These cards summarise the policy — please read the full sections below for complete details.
Secure Data Storage
All personal data held by 13bdt is stored on secure servers protected by 256-bit SSL encryption, firewalls, and access-control systems. Data at rest is encrypted and access is restricted to authorised personnel only on a need-to-know basis.
No Sale of Your Data
13bdt does not sell, rent, or trade your personal information to any third party for their own marketing purposes. Data shared with third parties is limited strictly to what is necessary for platform operation, legal compliance, and fraud prevention.
Transparent Cookie Use
13bdt uses cookies and similar tracking technologies to improve your experience, maintain session security, and analyse platform performance. You can manage your cookie preferences through your browser settings at any time.
Your Rights Are Respected
You have the right to access, correct, restrict, or request deletion of your personal data held by 13bdt at any time. Submit a data request to our support team and we will respond within a reasonable timeframe in accordance with our obligations.
Defined Retention Periods
13bdt retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymised.
Marketing Opt-Out
You may opt out of receiving promotional communications from 13bdt at any time by updating your notification preferences in your account settings or by contacting our support team. Transactional and security-related communications cannot be opted out of while your account remains active.
1. Data We Collect
13bdt collects personal data from players in Bangladesh through several channels: at the point of account registration, during ongoing platform use, through payment processing, and via automated technical systems that record how the platform is accessed and used. The categories of personal data we collect are described in detail below.
Registration and Identity Data
When you create a 13bdt account, we collect the information you provide directly, including your full legal name, date of birth, email address, mobile phone number, and residential address. This information is required to set up your account, verify your identity, and comply with our age restriction obligations. You may also be asked to submit copies of identity documents (such as a National Identity Card, passport, or driving licence) as part of our Know Your Customer (KYC) verification process.
Financial and Transaction Data
To process deposits and withdrawals, 13bdt collects information about the payment methods you use, including mobile money account references (bKash, Nagad, Rocket, Upay), bank account details where applicable, and records of all transactions made on the Platform. We do not store full card numbers on our servers; payment card processing is handled by certified third-party payment processors who operate under their own security standards.
Gaming Activity Data
We maintain records of your gaming activity on the Platform, including game history, bet amounts, wager outcomes, bonus usage, and session timestamps. This data is used to ensure fair play, manage responsible gaming obligations, resolve disputes, and improve our game offerings.
Technical and Device Data
When you access the 13bdt Platform, our servers automatically collect certain technical data, including your IP address, browser type and version, operating system, device identifiers, time zone setting, and referring URLs. This information helps us maintain platform security, detect fraudulent access, and optimise the Platform for different devices and connection types used across Bangladesh.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, NID, passport | Account registration, KYC verification, age check |
| Contact Data | Email address, mobile number, address | Account communication, support, notifications |
| Financial Data | bKash/Nagad reference, bank details, transaction history | Deposit/withdrawal processing, AML compliance |
| Gaming Data | Bet history, game sessions, bonus usage | Fair play, responsible gaming, dispute resolution |
| Technical Data | IP address, device ID, browser, OS | Security, fraud detection, platform optimisation |
| Communications Data | Support chat logs, email correspondence | Customer service, dispute records, quality assurance |
Sensitive Data: 13bdt does not intentionally collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where identity documents submitted for KYC purposes incidentally contain such information. In those cases, the data is used solely for identity verification and is not processed for any other purpose.
2. How We Use Your Data
13bdt uses the personal data we collect for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we process your personal data are as follows:
Account Management and Platform Access
We use your identity and contact data to create and manage your 13bdt player account, authenticate your identity when you log in, maintain your account preferences, and provide you with access to the games and services available on the Platform. Without this data, we cannot operate the account or deliver the services you have requested.
Payment Processing and Financial Management
Your financial data is used to process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer, or card), to maintain accurate records of all transactions, and to reconcile your account balance. We share the minimum necessary financial data with payment processors to complete transactions securely.
Fraud Prevention and Security
Technical and identity data is used to monitor the Platform for suspicious activity, detect and investigate potential fraud, prevent unauthorised account access, and comply with anti-money laundering (AML) obligations. 13bdt employs automated screening systems that flag unusual patterns for manual review.
Responsible Gaming Compliance
Gaming activity data is used to monitor player behaviour for signs of problem gambling, to enforce self-exclusion requests, to apply deposit and loss limits set by the player, and to fulfil our responsible gaming obligations. This processing is in the best interests of our players and is a core part of how 13bdt operates its platform.
Customer Support
When you contact 13bdt support via live chat or email, we use your contact and account data to respond to your queries, resolve disputes, and maintain records of interactions for quality assurance and regulatory compliance purposes. Support communications may be reviewed by our quality team to improve service standards.
Marketing and Promotional Communications
Where you have provided consent or where we have a legitimate interest in communicating with existing players, we may use your email address or mobile number to send you information about 13bdt promotions, seasonal offers (such as Eid bonuses, BPL specials, or Pohela Boishakh promotions), and platform updates. You can opt out of marketing communications at any time without affecting your access to the Platform.
Platform Improvement and Analytics
Aggregated and anonymised technical and gaming data is used to analyse Platform performance, understand how players navigate the site, identify popular games, and guide decisions about new features and content. This analysis is conducted on anonymised data sets where possible and does not involve identifying individual players.
3. Legal Basis for Processing
13bdt processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:
- Contractual Necessity: Processing is necessary to perform the contract between you and 13bdt — specifically, to operate your player account, process transactions, and deliver the gaming services you have requested. Without this processing, we cannot fulfil our obligations to you.
- Legal Obligation: Processing is required for 13bdt to comply with applicable legal obligations, including anti-money laundering regulations, age verification requirements, fraud reporting duties, and data retention mandates imposed by law.
- Legitimate Interests: 13bdt processes certain data on the basis of its legitimate interests in operating a secure, fair, and commercially viable platform. This includes fraud detection, platform security monitoring, responsible gaming oversight, and service improvement analytics. Where we rely on legitimate interests, we have assessed that our interests are not outweighed by your rights and freedoms.
- Consent: Where we send you marketing communications or use non-essential cookies, we rely on your consent. You may withdraw consent at any time without detriment to your account standing. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Your Right to Object: Where 13bdt processes your data on the basis of legitimate interests, you have the right to object to that processing. If you wish to raise an objection, please contact our support team at with the subject line "Data Processing Objection". We will assess your objection and respond within 30 days.
5. Data Sharing & Disclosure
13bdt does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.
Payment Service Providers
To process your deposits and withdrawals, we share the minimum necessary financial data with our payment processing partners, including bKash, Nagad, Rocket, Upay, and card processing services linked to Visa and Mastercard. These providers process your data under their own privacy policies and are bound by contractual obligations to use your data only for the purpose of completing your transaction.
Identity Verification Providers
Where automated KYC verification is used, we may share identity documents with third-party identity verification services that specialise in document authentication. These providers operate under strict confidentiality agreements and are prohibited from using your data for any purpose beyond the verification task.
Game Software Providers
Third-party game studios whose titles are available on the 13bdt Platform (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive certain technical session data necessary to deliver their games, such as session tokens and game-round identifiers. This technical data does not include your full name, address, or payment information.
Legal and Regulatory Disclosure
13bdt may disclose personal data to law enforcement agencies, regulatory authorities, courts, or other public bodies where required to do so by law, or where such disclosure is necessary to protect the rights, property, or safety of 13bdt, its players, or the public. We will notify affected players of such disclosures where legally permitted to do so.
Fraud Prevention Agencies
Where we suspect fraud or financial crime, we may share relevant data with specialist fraud prevention agencies or financial intelligence units to support investigations. This may include sharing data with industry-wide databases used to identify and block fraudulent actors across multiple platforms.
No International Transfers Without Safeguards: Where personal data is shared with providers located outside Bangladesh, 13bdt ensures that appropriate contractual safeguards are in place to protect the security and confidentiality of your data during international transfer and processing.
6. Data Retention
13bdt retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. When data is no longer required, it is securely deleted or permanently anonymised so that it can no longer be associated with an individual.
Active Accounts
For as long as your 13bdt account remains active, we retain all personal, financial, and gaming data associated with your account. Active account data is reviewed periodically to ensure that only data that continues to serve a legitimate purpose is retained.
Closed and Suspended Accounts
Following the closure or suspension of a player account — whether at your request or due to a breach of our Terms & Conditions — 13bdt retains core identity, transaction, and gaming records for a minimum period as required by applicable anti-money laundering legislation and financial record-keeping standards. After this period, personal data is deleted or anonymised. Transaction records may be retained in anonymised form for longer periods for statistical and audit purposes.
Support and Communication Records
Customer support communications, including chat logs and email correspondence, are retained for a period sufficient to resolve any outstanding disputes and for quality assurance purposes. After this period, support records are deleted.
Marketing Data
Where you have consented to receive marketing communications, we retain your contact details and marketing preferences until you withdraw consent or request deletion. Upon opt-out, your details are removed from active marketing lists promptly, though transaction and account records may still be retained for the periods described above.
Deletion Requests: You may request the deletion of your personal data at any time by contacting . We will action deletion requests promptly, subject to our legal obligation to retain certain categories of data for defined minimum periods. We will inform you of any data categories that cannot be deleted immediately and the reason why.
7. Your Data Rights
As a player on the 13bdt Platform, you have a number of rights in relation to the personal data we hold about you. 13bdt is committed to honouring these rights promptly and without unnecessary barrier. Your rights are described below.
- Right of Access: You have the right to request a copy of the personal data that 13bdt holds about you. We will provide this information in a structured, commonly used format within a reasonable timeframe following verification of your identity.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update many of your details directly through your account profile settings.
- Right to Erasure: You have the right to request that we delete your personal data in certain circumstances — for example, where the data is no longer needed for the purpose it was collected, or where you withdraw consent and no other legal basis applies. Deletion may not be possible for data we are legally required to retain.
- Right to Restrict Processing: You may request that we restrict processing of your personal data in certain situations — for example, while a dispute about the accuracy of your data is being resolved, or where you have objected to processing based on legitimate interests.
- Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive a machine-readable copy of the personal data you have provided to us, and to request that it be transferred to another service provider where technically feasible.
- Right to Object: You have the right to object to processing carried out on the basis of legitimate interests. You also have an absolute right to object to your data being used for direct marketing purposes, which we will action immediately upon request.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing already carried out prior to withdrawal.
To exercise any of these rights, please contact our support team at with the subject line "Data Rights Request". We will acknowledge your request promptly and aim to provide a full response within 30 calendar days. We may ask you to verify your identity before processing certain requests.
No Fee for Data Requests: 13bdt does not charge a fee for responding to data rights requests. If a request is manifestly unfounded or excessive — for example, due to its repetitive nature — we reserve the right to charge a reasonable administrative fee or to decline the request, and will explain our reasoning in writing.
8. Contact & Data Queries
If you have any questions, concerns, or complaints about how 13bdt handles your personal data, or if you wish to exercise any of your data rights, please reach out to our team. We take all privacy-related correspondence seriously and will respond promptly.
How to Contact Us
You can contact our data support team by email at . Please include "Privacy Query" or "Data Rights Request" in the subject line so that your message is routed to the appropriate team member without delay. Our support team operates 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
Updates to This Privacy Policy
13bdt reviews this Privacy Policy periodically and updates it when necessary to reflect changes in our data practices, changes in applicable law, or improvements to our platform. When material changes are made, we will notify registered players via the Platform's on-site notification system or by email. The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically to stay informed about how we protect your data.
Policy Scope
This Privacy Policy applies solely to the 13bdt Platform at https://13bdt.club and the services operated directly by 13bdt. It does not apply to the websites or services of third-party game providers, payment processors, or any other external parties whose links or content may be accessible through the Platform. 13bdt recommends that you review the privacy policies of any third-party services you interact with independently of the 13bdt Platform.
Complaint Resolution: If you are not satisfied with how 13bdt has handled your personal data or responded to a data rights request, you have the right to lodge a complaint with a relevant supervisory authority or data protection regulator. 13bdt will always endeavour to resolve privacy concerns directly and amicably before matters reach that stage.
Your Privacy Is Safe with 13bdt
Have questions about your data, or ready to explore the platform? Our support team is available 24/7, and you can review our full legal framework in the FAQ or visit the casino lobby.
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